Terms & Conditions

(1) Introduction:

We would rather have a simple “Terms & Conditions” along these lines: “We will keep our word and you will keep yours, We will keep our side of the deal and you will keep yours”, sadly, in the world in which we live, needs must be that we have something a little more complicated, as follows:

Please read these terms carefully. Please print and keep a copy of them for your future reference. These terms and conditions govern your use of our website. Please read these terms in full before you use this website. If you do not accept these terms and conditions, please do not use this website. Your continued use of this website confirms your acceptance of these terms.

Please note that this website uses Cookies. It also uses Google Analytics.

(2) About Us:

The Harrogate Engraving website is owned and operated by John-Michael Bion, Trading as “Harrogate Engraving, of Ripon, North Yorkshire.

(3) How to Contact Us:

e-mail: create@harrogate-engraving.com

(4) Making a Contract with Us:

When you place an order with us, you are making an offer to buy goods.

Once we have checked the price and availability of the goods, we will e-mail you to confirm that we accept your order, and that a contract has been made between us.

In this contract, you, either as an individual private customer or as a corporate body, will be referred to as “The Customer”. Harrogate engraving will be referred to as “The Company”.

In the unlikely event that the goods are no longer available, or that we have made a pricing mistake or there is an error of any kind, we will advise you of this. If The Customer does not receive an e-mail confirming acceptance of his/her order, there will be no contract between us. 

(5) How to Place an Order:

To place an order either e-mail us with your request or the product(s) you are interested in, giving any details, wording or graphics you would like used on your product or alternatively you could use the online shopping basket and place your order via this means.

Please list colours and types of finish and any other details you require. If you would like to discuss your ideas or concept, please call us or e-mail us. We will e-mail you a confirmation e-mail.

(6) Prices and Quotations:

  1.  Quotations remain valid for 30 days only, subject to written confirmation and acknowledgment of The Customer’s order.
  2.  Quotations are only fixed if expressly stated so. The Company reserves the right to alter a quoted price if there a changes in costs to The Company, such as but not exclusive to: Salaries & Wages, Transport (including sub contractors) and Materials used for the fulfilling of the contract.
  3.  Prices may change in respect of and due to changes in such as VAT, Import Duties, Taxes etc.

The Company reserves the right to alter the contract price to facilitate: 

  1.  The Customer’s altered requirements, 
  2.  The Customer’s instruction or lack thereof, 
  3.  Interruptions, mistakes, delays, and overtime for which The Company is not responsible.

(7)Transfer and Ownership of Property:

  1.  Any material that The Customer sends/presents to The Company or posts to The Company’s website shall be considered non-proprietary and non confidential. The Company shall be entitled to copy, disclose, distribute or use for such other purpose, as we deem appropriate, all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
  2.  Title to all designs, drawings, sketches and artwork, moulds, tools, dyes, masks, stencils, printing plates, screens, negatives and engravings produced by or worked upon by Harrogate Engraving shall remain the property of Harrogate Engraving, irrespective of whether or not a charge is made for the production thereof.
  3.  Title to the copyright in respect of 1.6b remains with Harrogate Engraving, irrespective of whether or not payment was made in the production thereof. The Customer and the customers’ employee/s may not copy, disclose or use the designs etc, as exampled in 1.6b, without the written consent of Harrogate Engraving, except to the extent required for the performance of this contract.
  4.  Harrogate Engraving retains full rights to utilise images and copies of products produced under this contract for use as promotional images for The Company, be they electronic, print, engraving etc.

 (8) Delivery:

Delivery charges are as quoted in the shopping basket. There are two broad categories of delivery charges: United Kingdom Mainland and United Kingdom Highlands and Islands. International shipping will be processed separately.

Our Standard time from order to delivery is 10 working days, subject to any arrangements made to the contrary of this. 

  1.  The Company will endeavour to make every effort to keep to any agreed delivery dates of goods under contract, however such dates are not the essence of the contract and wherever the company is prevented from complying with the delivery dates due to circumstances beyond it’s reasonable control, The Company shall not be liable for any delay, loss or damages resulting directly or indirectly therefrom, however caused and the time for the completion of the contract shall be extended by a period commensurate with such delay. Any such delay shall not be sufficient for cancelation of the contract by the customer.
  2.  This contract is subject to the continued availability of goods up to the time of attempted delivery. If the Company is unable to make delivery do to any reasons whatsoever, The Company is at liberty to cancel the contract without any liability to the Customer for any consequential loss of profits, contracts or use whatsoever.
  3.  The Company reserves the right to deliver and charge for part quantities of any order as goods become available and complete the balance at later date/s.
  4.  Without prejudice to other terms and conditions herein, The Company shall be at liberty to withhold delivery of any order or part of an order, where The Company doubts the financial standing of The Customer or where payment has not been made under previous contracts.
  5.  Any delivery/s to The Customer that fail to be delivered, due to the customer not being available to receive said delivery/s, will be charged to The Customer.

(9) Terms Of Payment:

Unless otherwise stated, the terms of payment are: 

  1.  Payment is to be made in full, according to our terms of payment on Invoice prior to despatch.
  2.  Payment is to be made either through PayPal, Debit Card (when in person) via Inter-Bank Transfer, cash or where pre-approved: by Cheque. 
  3.  If Payment is delayed either in part or full, compound interest shall be charged at 1% per week or £10,00 per week, whichever is the greater. The interest to be compounded and other costs incurred in relation to the recovery of outstanding sums shall be charged to The Customer.
  4.  In the event of The Company entering agreement to receive payment in instalments, the agreed payments are to made within the time frames agreed. If these instalments become more than 30 days in arrears, the whole outstanding balance shall become immediately due and payable.

(10) Cancellation and Returns:

  1. If you receive the goods in a damaged state or you have any questions regarding them, you must let us know promptly, in writing, within 24 hours and in any case not later than 48 hours of receipt of the goods if there are extenuating circumstances wherein you were unable to inform us promptly. If the packaging is obviously damaged, please do not accept delivery of the goods, and they will be returned to us.
  2. The Customer is deemed to have accepted the goods if he fails to give written notice of rejection in accordance with this clause or where such notice of rejection becomes ineffectual by reason of any conduct by The Customer, inconsistent with such rejection.
  3. Where the customer has accepted the goods, he/she becomes liable to pay the price thereof in full according to the Terms and Conditions laid out herein. 
  4. If The Customer is a private person, he/she may cancel your contract at any time up to 14 working days after the day of delivery. This excludes Items as listed below:
  1. Item/s that have been customised, personalised, engraved, printed or made bespoke in any way, according to your order/s or request/s
  2. Custom/bespoke made articles/products/items, produced to your request or order.

If you cancel, you must return the goods to us at your own expense.  You must ensure that the goods are packaged adequately to protect against damage.

If you fail to return the goods, The Company will collect them, and will charge you the direct cost of collection. If you fail to take reasonable care of the goods before they are returned to us, and this results in damage or deterioration, we will charge you for the reduction in value.

This cancellation policy does not affect your legal rights — for example, if goods are faulty or misdescribed. 

(11) Faulty Goods & Liability/ies:

  1. If there is a complaint in regard to an alleged problem or defect with goods as supplied in accordance with these Terms and Conditions, please contact The Company within three days of receipt of the goods. The company will investigate the complaint and where the said goods are found to be defective, The Company’s liability shall be in accordance with this clause or, as applicable, with any other legal obligation.
  2. If The Customer is other than a consumer, defined by the Unfair Contract Terms Act 1977, written notification as per clause (I) above shall be a precedent to The Company’s liability, if any, unless The Customer is able to show reasonable grounds  for his/her failure to notify, and such liability shall be limited, in any event, to repair or replacement free of charge of any defective item/s, or where, at the sole discretion of the company, the repair or replacement is deemed impractical, to refund any sum paid or credit any sum paid under this contract against any future contract, attributed to the defective item/s. Any item/s replaced, refunded or credited by The Company, shall become the property of The Company, provided always (and it is agreed) that The Company shall not be liable for any claim for damage to or breakage of goods in transit in respect of the first 5 percent of goods delivered which are broken or damaged. The Company shall not be liable under this clause for any consequential loss or damage, including, but not limited to loss of profits, contracts or use arising.
  3. The Company, shall not be liable under this contract or otherwise where defects, loss or damage arise due to improper use by The Customer or to ordinary wear and tear. Where, in such circumstances, The Company agrees to remedy any defect, it may charge the Customer for the costs incurred.
  4. The Company shall not be liable for incorrect spellings or other errors as supplied by the customer and full payment shall be required of The Customer for any products and services regardless of such errors.
  5. If The Customer chooses to supply their own article/s, item/s or product/s for engraving, printing or alteration to be carried out upon the said item/s, all risk is retained by The Customer, there shall be no liability upon The Company for any error, or damage to the product whilst in the possession of The Company, nor as a result of either direct nor indirect damage form the process of said engraving, printing or alteration. No liability will be held by The Company for any further loss of profit, use or similar through such error or damage.

(12) The Use of the Harrogate EngravingWebsite:

(12.1) Website access:

It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.

(12.2) Use of website:

  1. This website may be used for your own private purposes and in accordance with these terms and conditions.
  2. You may print and download material from this website provided that you do not modify or reproduce, in any form whatsoever, any content without our prior written consent.

(12.3) Website uptime:

  1. All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasional technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
  2. Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

(12.4) When using this website you shall not post or send to or from this website any material:

  1. for which you have not obtained all necessary consents;
  2. that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
  3. which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
  4. We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.

(12.5) Links to and from other websites:

  1. Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
  2. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:

(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.

III) By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.

(12.6) Disclaimer:

  1. Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date. 
  2. All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

(12.7) Exclusion of Liability:

  1. We do not accept liability for any loss or damage that you suffer as a result of using The Company’s website.
  2. Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

(13) Changes to these Terms:

These terms apply to your order.  We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

(14) Law and Jurisdiction:

These terms and conditions are governed by English law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Courts of England.

(15) Miscellaneous:

  1. No warranty is given by The Company that the use of goods for any purpose does not infringe any British or foreign patent or patents.
  2. The Company makes no claims that items supplied are suitable for further decoration unless expressly stipulated as such. All items are supplied as finished products and no responsibility will be accepted for any damage to items subjected to further processing, nor to persons nor property as a result os such action.
  3. The Company reserves the right to correct any errors or omissions made by it’s employees, servants or agents at any time.